Privacy Policy

1. Introduction

Wideangle Technologies Private Limited, operating under the tradename Trackowheels™ ("we," "our," or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Trackowheels™ mobile application, web platform, GPS tracking services, and related services (collectively, the "Services").

By downloading, accessing, or using the Trackowheels™ app or any of our Services, you provide your free, informed, specific, and unambiguous consent to the collection and processing of your personal data in accordance with this Privacy Policy and applicable laws.

If you do not agree with the terms of this policy, please do not download, access, or use our Services.

2. Information We Collect

We collect information that you provide directly to us and information that is automatically collected through your use of the Trackowheels™ app and Services.

Personal Information

• Name, email address, phone number, and company details
• Billing and payment information
• Driver information including license details and contact information

Vehicle & Fleet Data

• GPS location data and movement history
• Vehicle identification numbers and registration details
• Fuel consumption and sensor data
• Vehicle diagnostics and maintenance records

Device & Usage Information

• Device information, device ID, IP addresses, and operating system
• App usage patterns and feature interactions
• Log data and analytics information
• Push notification tokens

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing real-time GPS tracking and fleet management
• Processing fuel monitoring and generating consumption reports
• Sending alerts, push notifications, and service communications
• Generating reports and analytics for fleet optimization
• Processing payments and maintaining billing records
• Improving our Services and developing new features
• Complying with legal obligations and protecting our rights

4. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• With your consent
• Service providers: Cloud hosting providers, payment gateways, SMS/email notification services, analytics tools, and customer support partners
• Legal requirements: Court orders, government authorities, or statutory obligations
• Business transfers: Mergers, acquisitions, or asset sales
• Safety: To protect users, company assets, and public safety

5. Data Security

We implement industry-standard security measures, including:

• SSL/TLS encryption for data transmission
• Encrypted storage for sensitive data
• Regular security audits and vulnerability assessments
• Role-based access controls and authentication
• Secure cloud infrastructure with regular backups

While we strive to protect your information, no system is completely secure, and absolute security cannot be guaranteed.

6. Data Retention

We retain information only as long as necessary:

• GPS location data: 12 months (or as configured by your organization)
• Fuel consumption data: 24 months
• Account information: Account duration + 3 years
• Billing records: 7 years (as per Indian law)

7. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of personal data
• Export your data in a portable format
• Opt-out of marketing communications

Transactional and service-related communications are mandatory and cannot be opted out of. To exercise your rights, contact us using the details below.

8. App Permissions

The Trackowheels™ app may request:

• Camera: Document/image capture for verification
• Storage: Saving reports and offline data
• Notifications: Alerts and updates
• Phone: In-app calling features

Permissions can be managed via device settings.

9. Cookies & Tracking Technologies

We use:

• Essential cookies – platform functionality
• Analytics cookies – usage insights
• Preference cookies – saved settings

Disabling cookies may affect functionality.

10. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect children's data.

11. Third-Party Links

We are not responsible for third-party privacy practices. Please review their policies independently.

12. Policy Updates

We may update this policy periodically. Updates will be notified via the app, website, and updated revision date. Continued use indicates acceptance.

13. Grievance Officer

As per the Information Technology Act, 2000:

14. Contact Us

© 2025 Wideangle Technologies Private Limited. All rights reserved. Trackowheels™ is a tradename used by Wideangle Technologies Private Limited.